My Power Self Service Web Portal help and FAQs

What is My Power Self Service Web Portal?

My Power Self Service Web Portal has been designed to provide Guam Power Authority customers secured access to their registered GPA account(s) information. This portal offers you the freedom to view general account information about your GPA electricity bills, payments, and consumption history online any time 24 hours a day seven days a week. This portal also provides you with links to our GPA website and online payment service. You can also update your GPA electricity account(s) information and send messages to GPA’s Customer Services Division. Sign up today and start accessing your GPA electricity account(s) information!

What services or features does the My Power Self Service Web Portal offer?

  • You can view billing, payment and consumption history.
  • You access links to our pay online services and pay your GPA electricity bill online.
  • You can access your account information 24 hours a day.
  • If you have more than one utility account, you can view them all in one place.
  • You can update your portal access profile, such as updating your email address, contact numbers.
  • What information do I need in order to register?

    1. Go to http://mypower@gpagwa.com and click "Sign Up".

    2. All you need to sign up for the My Power Self Service Web Portal is to create your user name and password and your active GPA power account number.

    3. To view your account information, you will also need a valid GPA electricity account number.

    4. After you have registered, you will be able to log on using your user name, password.

    Where is my account number?

    It is located in the upper left-hand corner of your power bill.

    Why do I have to create a user name and password in order to access my account?

    We want your online experience to be as simple and convenient as possible. When you create a user name and password, it ensures that only you (or others you designate) have access to your account information. We also use your user name to securely store your account information and preferences in your user profile.

    How do I enroll multiple accounts?

    You have the option to add other accounts after you register with a username and valid email address. To do this, simply email GPA’s Customer Service Division at customersfirst@guampowerauthority.com and we will assist you to set up your account to view your multiple GPA accounts. Once you set up user name for this portal, email us your request and we will assist you in setting this up.

    How secure is My Power Self Service Web Portal?

    The My Power Self Service Web Portal uses Secure Socket Layer (SSL) for secure transmissions whenever information about you or your account is displayed. SSL applies encryption between two communicating applications, such as your computer and our corporate Internet server. When your data is transmitted over the Internet, it is encrypted or "scrambled" at the sending end and then decrypted or "unscrambled" at the receiving end.

    Additionally, the My Power Self Service Web Portal requires that you choose a unique username, password and security question; thereafter, each time you sign on, your identity is confirmed by a series of authenticating steps.

    Who should I contact if I’m having trouble enrolling in the My Power Self Service web portal?

    Please contact GPA Customer Service Division via email at customersfirst@guampowerauthority.com , call us at 647-5787/8/9, or visit us at any of our customer service locations at the GPWA Fadian Main Office, Gloria B. Nelson Public Service Building, 688 Route 15 Mangilao (7:00am to 5:00pm); GPWA Hagatna Satellite Office, 103 Julale Shopping Center, 424 West O’Brien Dr Hagatna (8:00am to 5:00pm); or at our GPWA Upper Tumon Satellite Office, 578 N. Marine Corps Drive Tamuning (7:30am to 6:00pm) for any GPA related issue or concern. We open Monday to Friday and are closed on most local and federal holiday. Our customer service representatives are able and willing to assist you with issues on enrolling or using this portal.

    Forgotten username or password

    What if I forget my username?

    1. If you forget your username, click the "Forgot Username?" link in the sign-in box.

    2. Enter the email address associated with your portal account.

    3. If the email address matches what you entered when you created your username profile, your username will be sent automatically to you via email.

    4. If no email is received, and/or if login issues persist, contact GPA Customer Service Division at 647-5787/8/9 or via email at customersfirst@guampowerauthority.com.

    What if I forget my password?

    1. If you forget your password, click the "Forgot Password?" link in the sign-in box.

    2. Enter the Account Id associated with your profile.

    3. Enter user name associated with your profile and click "submit".

    4. If the user name matches what you entered when you created your profile, your password will be sent automatically to you via email.

    5. If no email is received, and/or if login issues persist (such as your portal account becomes locked), contact GPA Customer Service Division at 647-5787/8/9 or via email at customersfirst@guampowerauthority.com.

    I want to change my password. How do I do that?

    1. Navigate to your profile using the "My Details" link in the upper right hand corner of the My Power Self Service web portal page.

    2. Enter your new password in the "new password" and "confirm password" fields.

    3. Click "submit" to save your changes.

    How do I change my security question?

    1. Navigate to your profile using the "My Details" link in the upper right hand corner of the My Power Self Service web portal page.

    2. Select a security question from the "new security question" dropdown menu.

    3. Click "submit" to save your changes.

    How do I change my security answer?

    1. Navigate to your profile using the "My Details" link in the upper right hand corner of the My Water Self Service web portal page.

    2. Enter matching answers in the "new security answer" and "confirm security answer" fields

    3. Click "submit" to save your changes.

    Changing your profile information/service requests

    How do I change my email address or personal information?

    Your profile containing your email address and other personal information was created and stored when you registered with My Power Self Service web portal.

    1. To edit anything on your profile, click "My Details," located at the top right portion of any page in the My Power Self Service web portal.

    2. To change your email address, enter matching email addresses in the "Email Address" field.

    3. Click "Save" to save changes.

    Billing and payment

    Can I view and pay my bill online by registering with My Power Self Service Web Portal?

    My Power Self Service Web Portal offers you the ability to view 12 months of your bill, payment and consumption history. You can click on the pay online link to connect to our pay online services.

    What are my payment options?

    You are currently able to make payment on your GPA electricity account(s) via:

    • Online @ www.paygpa.com;
    • EZ Pay (Pay by Phone) @ (671) 647-5787/8/9
    • Visit our GPA Customer Services Office at the new Gloria B. Nelson Public Service Building at 688 Route 15 Fadian, Mangilao (7:00 am to 5:00 pm), the GPWA Hagatna Satellite Office at the 103 Julale Shopping Center, 424 West O’Brien Dr Hagatna (8:00 am to 5:00 pm) or at the GPWA Upper Tumon Satellite Office, 578 N. Marine Corps Drive Tamuning (7:30 am to 6:00 pm).

    How will I view my bill details?

    Using the "Bill History" tab, you may view your billing history, payment history and consumption history.

    What steps can I take to dispute a payment?

    Please contact GPA Customer Service Division at 647-5787/8/9 for any issues with your payment. Please provide specific information about the payment you are disputing. We will need to have the date of the payment, the payment amount and the confirmation.

    Are there any restrictions on what I can use for my User Name?

    The only restriction to your user name is the number of characters. Your user name must be no longer than 30 characters.

    Note: If you forget your USER NAME, do not attempt to create a new user name/portal account. Use the FORGOT USER NAME? link in the Sign In box and following the instructions.